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Terms & Conditions
This online Merchant is based in Australia

PRIVACY...
Your personal details and guest names and details are kept confidential.  Under no circumstances will they be given to a third party.

PRICES...
All prices are subject to change without notice.  All prices include 10% GST and are in Australian Dollars.  Prices do NOT include delivery or postage and handling fees.

PAYMENTS / ON-LINE ORDERING...
Full payment is required for all on-line orders personalised or non-personalised.  We accept payments via Mastercard, Visa, Direct Deposit, Internet Transfer, Bank Cheque, Personal Cheque or Money Order. 
Please allow five (5) working days for a personal cheque to clear and if dishonoured, a $25 dishonour fee will apply.

If a credit card is supplied with your on-line order, please be aware that your card will be charged (usually) within three (3) working days.  This applies to all orders personalised or non-personalised.  If you do not wish to go ahead with your order you must notify us as soon as possible.
We do try at all times to keep the goods on our website in stock, however we are at the mercy of many suppliers which can result in goods not being available.  We will confirm if any goods are not in stock and advise of the expected delay for that item/s.  If your credit card has been charged or if you have made full payment by direct deposit or cheque and product/s are out of stock,  you will then have the option of waiting for your stock to arrive in, choosing alternative product/s or we can refund your credit card, bank account or issue a cheque refund.

In the event that we fail to produce a proof (for your personalised items) that you are not happy with, we will cheerfully refund any payments that may have been made for that item.
We require a 50% deposit or full payment for all ready made stationery orders.  The 50% deposit amount is worked out once we receive your full guest list.

DELIVERY...
Please allow up to two (2) weeks for delivery on all do-it-yourself items.  Most orders will be dispatched within 2-3 working days if in stock and once full payment has been received.  IF YOU NEED A PRODUCT URGENTLY PLEASE LET US KNOW AND WE WILL DO OUR BEST TO PROCESS YOUR ORDER ASAP.  Please allow up to five (5) weeks for delivery for handmade, stationery and personalised items once all information has been received by Hearts and Themes.  Please provide a street address preferably where a person is able to accept/sign for delivery as bulky/heavy parcels are sent via courier and they will not deliver to P.O. Boxes.
All orders for WA, SA, NT, TAS and remote areas of Australia that contain chocolate products will be dispatched on a Monday only.

PROOFS...
For all personalised items, a proof will be emailed, faxed or posted and printing will not proceed until we have received your approval and full payment or 50% deposit where applicable.

ERRORS...
Errors that occur after we have received approval will be reprinted at the customers expense regardless of how the error occurred.  Please check proofs thoroughly.

RETURNS...
Apart from personalised items, if you are not happy with your goods, we must be notified as soon as possible and your goods must be returned within 10 working days of delivery at your expense.  Payments made by you for stock only will be fully refunded within two (2) working days after goods have been received by us and are in perfect condition, unused, unopened and in their original packaging.  No exchange or refund will be given on personalised items or clearance items.

COLOURS & FINISH...
Colour variation may occur between items.  On screen colours may appear different depending on your monitor setting and some items may differ due to different die lots from manufacturers.